Service & Support
We are passionate about supporting our customers. We provide a high quality, fast technical support service, on-site user support and top quality clinical support.
We pride ourselves in supplying an efficient, effective support package to support our products. The environment in which these systems are used, are harsh for any piece of electronic equipment. Dirt, water and dust are always present and there is the obvious risk of accidental damage.
Our policy is to provide cost-effective repairs in a timely fashion. We can arrange for the collection and re-delivery of your system and if we find a fault that cannot be fixed in our same day repair service, we will arrange for an immediate dispatch of a loan system.
"I was very impressed with the speed of the response of the BCF team following a recent problem where flooding resulted in damage to our Kodak processor and cassettes. Members of the BCF team responded to our request for assistance late at night and were able to organize a new processor to arrive at our hospital within 12 hours thus allowing us to continue treating emergencies and accepting referrals. The new processor was installed and checked and ready to use within a very short time frame and training provided to the staff on-site. Within a few days our original processor had been serviced and repaired and reinstalled without any interruption to the running of our clinic. This really was a very high standard of customer care and we are very grateful to the BCF team." Yvonne McGrotty, Vets-Now, Glasgow
Lots of people talk about our good service. We have many years' experience and firmly believe that we offer excellent service. Why not try us and if you are not totally satisfied please let us know?
As well as four fully equipped service centres around the World, we have field based sales engineers in the UK, Ireland, Australasia, South Africa, Canada and the US who can offer you front line advice on the most effective use of your system. Systems can often be pre-programmed to maximise their practical use, to you the operator.
